Fat Willy Pet Supplies Return and Refund Policy

At Fat Willy Pet Supplies, we know that sometimes things just don’t pan out—whether it’s a not-so-stylish collar or your pet’s newfound love for the box it came in. Our return and refund process is designed to be as smooth as your cat’s favorite napping spot:

30-Day Return Window
You have 30 days from receiving your order to decide if it’s the perfect match for your furry companion. If it isn’t, you can return it with no hard feelings.

Return Authorization Number
Before sending anything back, please click Contact Us to obtain a Return Authorization Number. This ensures we can process your return swiftly and efficiently, getting your refund to you faster than a pup chasing its tail.

Steps to Initiate a Return

1. Reach out to us through the Contact Us link with your order details to get your Return Authorization Number.
2. Securely pack the item in its original packaging (if possible), including any paperwork.
3. Clearly label the package with the Return Authorization Number and send it to the provided address.

Refund Process
Once we receive and inspect the return, we’ll process your refund promptly. The funds will be credited back to your original payment method. Depending on your bank, it might take a few days for the refund to appear—think of it as a slow but dependable tortoise.

Exceptions & Conditions
For health and safety reasons, certain items like pet food, treats, and personalized products might not be eligible for return. Our team will inform you if an item falls under this category when you contact us for the return authorization.

Customer Support
Need help with your return? Our customer service team is ready to assist with any questions, ensuring your experience is as delightful as a dog’s playdate.

At Fat Willy Pet Supplies, we’re dedicated to making sure you and your pet are completely satisfied with every purchase. Thank you for choosing us, and we look forward to continuing to serve you with every wag and purr!